Engineering / Maintenance & Support


RELIABLE SOFTWARE MAINTENANCE AND SUPPORT

Maintenance and support are essential parts in any software system life cycle, which demands adds to the software TCO and can sometime even make it worthwhile to replace the software if its maintenance costs increased as it grows older.

Yet, depending on a reliable support framework will help you reduce the TCO as well as benefiting from faster issue resolution, reduced expenditure on systems maintenance.

maintenance and support

HOW CAN WE HELP

Multi-level Software Support

Offering three different packages of support differentiated by their scope as L1, L2 and L3 tiers to address your software issues more efficiently.

Solution Protection

Our team will handle your software issues before they escalate into service-disturbing problems. In case of service-disturbing problems, we will provide a swift resolution that gets you back up and running quickly thus reducing revenue loss.

Troubleshooting

For system deficiency issues, our troubleshooting team will investigate the issue, detect and fix bugs, or perform performance critical configurations, installations, and updates.

Advanced Support

For advanced issues, our application architects and engineers will investigate your application source code to resolve any disruptions, optimize functionality, and enhance the system with new features.

Our Reliable and Effective Maintenance Process

01.

Requirement Gathering

To define maintenance objectives, our team will gather your application documentation as well as processes in use by your team.
02.

Program Analysis

To decode the program's objectives, we'll rely on knowledge sharing through enterprise applications. This will help us in recognizing the intricacy and self-descriptiveness.
03.

Maintenance Proposal

We'll come up with the best maintenance strategy, and you'll be given a maintenance proposal to review and approve.
04.

Evaluating Infrastructure Stability

To assess the potential for the ripple effect, we will examine the infrastructure's extendibility and stability.
05.

Testing

The maintenance protocol will be rigorously evaluated for ruggedness and reliability once it is implemented. Ongoing preventative maintenance efforts will be provided as necessary.
06.

Release and Reporting

We will compile our response and actions in a legible report for record keeping and future reference once we have been given approval to release them.

WHY SHOULD YOU OUTSOURCE SOFTWARE MAINTENANCE AND SUPPORT SERVICES TO PHARAOH SOFT?

ISO CERTIFIED SOFTWARE MAINTENANCE AND SUPPORT SERVICES
We are an ISO 9001:2015 certified company, delivering only best-in-class software maintenance services, at par with international quality standards.
DATA MANAGEMENT POLICY
All confidential data is handled as per the NDA and by our authorized software maintenance and support team. In addition our data management policies comply with the ISO27001 standards
COST-EFFECTIVE SOLUTION
As decreasing the TCO for our customers is one of our top priorities, we offer cost effective software maintenance and support services that meet most budgets.
24/7/365 SUPPORT
Our software maintenance and support team closely track service requests 24/7, while offering round-the-clock troubleshooting and real-time resolution of problems reported to enhance the stability of your applications.

Maintenance & support success

Adobe
ibm
microsoft
microsoft
meteor
odoo