Engineering / Maintenance & Support
RELIABLE SOFTWARE MAINTENANCE AND SUPPORT
Maintenance and support are essential parts in any software system life cycle, which demands adds to the software TCO and can sometime even make it worthwhile to replace the software if its maintenance costs increased as it grows older.
Yet, depending on a reliable support framework will help you reduce the TCO as well as benefiting from faster issue resolution, reduced expenditure on systems maintenance.
Multi-level Software Support
Offering three different packages of support differentiated by their scope as L1, L2 and L3 tiers to address your software issues more efficiently.
Our team will handle your software issues before they escalate into service-disturbing problems. In case of service-disturbing problems, we will provide a swift resolution that gets you back up and running quickly thus reducing revenue loss.
For system deficiency issues, our troubleshooting team will investigate the issue, detect and fix bugs, or perform performance critical configurations, installations, and updates.
For advanced issues, our application architects and engineers will investigate your application source code to resolve any disruptions, optimize functionality, and enhance the system with new features.
Contact us today and let's discuss your project
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CEO - Fashion Knit
Working with Pharaoh Soft was great, very patient and went beyond to get the job done. They were very prompt in responding to my queries. Working with them was headache free...they knew exactly what I needed for my website; implemented it exactly how I imagined it and when I asked for any amendments; it was always done in no time. Thanks for doing a great job!
CEO - Pannelli Egypt